FAQ
FAQ

General Questions

Amit Sachdev – CEO/Founder – created Stroll as a cheaper, easier way to travel and send stuff around Guam.

He also wanted Stroll to offer a new income source for independent-minded people living in Guam.

Q: How do I begin?

A: To become a Stroller, simply download our app for iOS or Android and register. [ Stroll won’t share any of your personal information with third parties. ]

Q: Is it safe?
A: We follow all safety and road rules to ensure our passengers and drivers are protected and secure while in a Stroll.
Q: Who is driving?
A: Stroll drivers use their own car to drive you or your package around Guam. Our team interviews, vets and handpicks every driver. Each Stroll driver goes through background checks before driving.
Q: How much does it cost?
A: We charge based on distance and time travelled. Our rates are consistently cheaper than taxi services currently available in Guam. You can rely on us for more convenient and more reasonable pricing and travel. Visit our Pricing Page to see how much you’ll save.
Q: How do I pay?

A: After you have arrived safely to your last destination, your registered credit or debit card is automatically charged. You can also pay your fare in cash.

Q: Can I drive for Stroll?

Yes, you can! You can be 19 or older to drive deliveries, but you must be at least 21 to drive passengers. Simply complete this form, and we’ll get the process started!

Q: How old does my car have to be in order to qualify to drive for Stroll?

A: Every car on our network can not be older than 8 years old. (A car made in 2011 can not be on our network in 2020, however a car made in 2012 can remain on our network till the end of 2020). We inspect every vehicle to ensure that it is up to code and meets all our safety requirements.

Q: What are the terms and conditions for Stroll?

A: Rides: Users, please see here. Drivers, please see here

Deliveries: Users, please see here. Drivers, please see here.

RIDESHARE TROUBLESHOOTING - FAQs

Q: My driver is frozen on my app, tracking does not work?
A: If in the event that your phone sleeps or the app loses data connection for a short period of time, the tracking process will be interrupted and can show a driver not moving on the app. To fix this, kill the app (exit the app) and reopen it to reestablish a connection. Sometimes it may take time to reestablish the connection so we advise you do not touch the screen until the tracking begins. You will know the app is tracking the driver if it begins to zoom in on the driver without you having to touch the screen.
Q: Looking for a fare estimate or price quote?

A: On our app – Simply, enter your pick-up and drop-off locations and select the type of vehicle you prefer. Next – Tap the Request Ride button and you’ll be taken to the summary page where your Stroll fare estimate will appear.

Q: Not receiving your four digit verification code upon registering?

A: Contact our office via phone and we can assist your request. If in the event we are not in the office at that moment, please feel free to email us at admin@strollguam.com and we will get your account verified as soon as possible.

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