faq

Amit Sachdev - CEO/Founder - created Stroll as a cheaper, easier way to travel and send stuff around Guam.

He also wanted Stroll to offer a new income source for independent-minded people living in Guam.

A: To become a Stroller, simply download our app for iOS or Android and register. [ Stroll
won’t share any of your personal information with third parties. ]

A: We follow all safety and road rules to ensure our passengers and drivers are protected and
secure while in a Stroll.

A: Stroll drivers use their own car to drive you or your package around Guam. Our team
interviews, vets and handpicks every driver. Each Stroll driver goes through background
checks before driving.

A: We charge based on distance and time travelled. Our rates are consistently cheaper than
taxi services currently available in Guam. You can rely on us for more convenient and more
reasonable pricing and travel. Visit our Pricing Page to see how much you’ll save.

A: After you have arrived safely to your last destination, your registered credit or debit card is
automatically charged. You can also pay your fare in cash.

Yes, you can! You can be 19 or older to drive deliveries, but you must be at least 21 to drive
passengers. Simply complete this form, and we’ll get the process started!

A: Every car on our network can not be older than 8 years old. (A car made in 2011 can not be
on our network in 2020, however a car made in 2012 can remain on our network till the end of
2020). We inspect every vehicle to ensure that it is up to code and meets all our safety
requirements

A: Rides: Users, please see here. Drivers, please see here.
Deliveries: Users, please see here. Drivers, please see here.

COURIER - FAQs

A: Simply visit our Stroll Guam Courier page and click on the Book Now button and fill out the
google form provided. Upon filling out the form – Stroll Admin will receive your request and
schedule the service for you.

A: We can deliver packages, documents, gifts, and many more items. (50lb. weight capacity for
each delivery.)

A: Anywhere and everywhere on Guam!
(with the exception of Navy Bases on Guam)

A: Yes! Stroll Courier Drivers are interviewed and vetted by our Driver Relations Manager with a
detailed background check. All drivers are required to go through a specific training for courier
service prior to joining our network.

A: Stroll Courier Service has a set base fare and is additionally charged per mile on top of
the base fare. Our rates are priced at an affordable cost for our consumers. Please see below
for our estimated rate breakdown or visit our Stroll Guam Courier page.

A: Stroll will be requiring a payment prior to the Courier Service Accommodation via PayPal or
via credit card information over the phone. We will only confirm your booking upon receipt of
payment for this type of service.

A: We are all in a rush and we want to make life easier for you. We offer same-day delivery for
an additional cost of $5.00. We accept same-day delivery bookings everyday up until 12:00pm.
Any bookings made after 12:00pm will not be accepted for same-day delivery.

A: Due to the COVID-19 pandemic restrictions, currently Stroll Courier only has access for items
to be delivered to Andersen Air Force Base Guam.

TROUBLESHOOTING - FAQs

A: If in the event that your phone sleeps or the app loses data connection for a short period
of time, the tracking process will be interrupted and can show a driver not moving on the
app. To fix this, kill the app (exit the app) and reopen it to reestablish a connection.
Sometimes it may take time to reestablish the connection so we advise you do not touch the
screen until the tracking begins. You will know the app is tracking the driver if it begins to
zoom in on the driver without you having to touch the screen.

A: On our app – Simply, enter your pick-up and drop-off locations and select the type of
vehicle you prefer. Next – Tap the Request Ride button and you’ll be taken to the summary
page where your Stroll fare estimate will appear.

A: Contact our office via phone and we can assist your request. If in the event we are not in
the office at that moment, please feel free to email us at admin@strollguam.com and we will
get your account verified as soon as possible.

DIDN’T FIND THE ANSWERS YOU WERE LOOKING FOR?

download.register.stroll.