STROLL DELIVERY TERMS

As of April 8, 2018


PERMITTED ITEMS: You may only send for delivery:

 

  • Messengers can only transport items that a normal
    human can carry weighing no
    more than 30 pounds

 

RESTRICTED ITEMS: You may NOT send for delivery:

 

  • People or animals of any size
  • llegal items
  • Alcohol
  •  Fragile items
  •  Very expensive or rare items
  •  Dangerous items (weapons, explosives, flammable, etc.)
  •  Stolen goods
  • Any items for which you do not have permission to send
  • If your messenger refuses to accept an item due to size
    or weight or because it is a restricted items or because
    the messenger is asked to purchase an item, a
    cancellation fee will apply:
  • Messengers reserve the right to refuse to accept any
    item in their discretion
  • Messengers will not purchase items for delivery

 

DELIVERY GUARANTEE:

 

  • Stroll will guarantee lost or damaged items up to $100,
    except for RESTRICTED
    ITEMS for which no guarantee applies
  • EXCEPT FOR LOSS OR DAMAGE DUE TO A
    MESSENGER’S GROSS NEGLIGENCE OR
    WILLFUL MISCONDUCT (FOR WHICH THE GUARANTEE
    SET FORTH ABOVE SHALL
    APPLY), REQUESTOR [YOU] IS FULLY RESPONSIBLE AND
    LIABLE FOR THE ITEMS
    SENT FOR DELIVERY BY MESSENGER HEREUNDER. OUR
    LIABILITY TO REQUESTOR
    [YOU] SHALL IN NO EVENT EXCEED US $100.
    *ARBITRATION: The Rules of Arbitration as set out in the
    Stroll Rider Agreement shall apply to all claims for
    damages against Stroll or its Drivers.

 

TRACKING YOUR ITEM:

 

  • Follow your messenger’s progress in the Stroll app
  • ETAs are estimates and may be inaccurate at first, but
    GPS will show
    messenger’s location

 

COMMUNICATIONS WITH YOUR MESSENGER:

 

  • Text detailed pickup instructions if getting into the
    building isn’t easy and
    straightforward
  • Call your messenger at any time by tapping the call
    button next to his / her info on the Stroll app

 

CHAIN OF CUSTODY:

There must be someone at the delivery address to receive
your item(s). One of the
following must occur in order to complete delivery:

  • If you’d like to waive the normal chain of custody process,
    a text message
    confirmation is required indicating no recipient is
    necessary
  • If no one is available at the delivery address and chain of
    custody is not waived,
    messenger returns item(s) and bills requester [you] full
    delivery fare + a cancellation
    fee

 

CANCELLATION AND SATISFACTION POLICY:

 

  • If no one is present at your pickup location, a cancellation
    fee will apply
  • If no one is present at your delivery location, your
    messenger will wait 5
    minutes before returning your item. Requestor [you] will
    be responsible for full
    fare
  • Any delivery requested without recipient present will
    require text message
    confirmation from requestor stating no recipient is
    necessary
  • If no one is present at delivery location and requestor is
    [you are] also
    unavailable when item is returned, requestor is
    accountable. Messenger
    will leave item at original pickup location and requestor
    [you] will be responsible
    for full fare.